Frequently Asked Questions

You need to be able to open a web browser on a phone, tablet, or computer. You will need an email address to register an account. For payment, you need a debit card or Swish. Both payment options require Bank-ID.

You can buy an online pass for the Göteborg Film Festival 2024 here.

Note: You need Bank-ID to complete the payment.

From 9 January, you can activate your online pass at goteborgfilmfestival.se/online. The digital cinema streams via our film service Draken Film, where you need to register an account to participate in the festival online. Click on “Start Watching.” Enter your email address. Create an account or log in. Enter the code from your online pass in the field “Promo Code” or “Pre-purchased Online Pass.”

From 7 January, you can activate your online pass at goteborgfilmfestival.se/online. The digital cinema streams via our film service Draken Film, where you need to register an account to participate in the festival online. Click on “Start Watching.” Enter your email address. Create an account or log in. Enter the code from your online pass in the field “Promo Code” or “Pre-purchased Online Pass.”

If you have an 11-day pass, you can activate it as early as 7 January, get familiar with the digital cinema, and watch festival favourites from previous years before enjoying the entire festival when it starts on 24 January. During the festival, films will be available for 24 hours after their premiere. You can see when each film premieres in the programme. The festival programme is released on 7 January.

If you have an 11-day online pass, it will be valid until the end of the festival, even if you activate it on 7 January. You can purchase an online pass here. If you have a 24-hour online pass, you can watch the current premieres for 24 hours from purchase. The 24-hour option will be available for purchase from 26 January at goteborgfilmfestival.se/online.

You stream the films through your account on Draken Film, accessible via goteborgfilmfestival.se/online, and you can watch the films directly in your web browser. Draken Film also has an app, available for download via the App Store or Play Store, compatible with iOS, Android, Apple TV, and Android TV. With the app, you can connect your phone, tablet, or computer to your TV via Chromecast or AirPlay.

To watch films on your TV, there are two options:

Download our Draken Film app and watch directly on your TV. This requires Android TV, Apple TV, or a Chromecast.

Connect your computer directly to your TV via a cable (e.g., HDMI).

You can watch the films as many times as you like within the time limit set for each film.

It’s difficult to provide a general answer as it varies from film to film, but as a rule of thumb, streaming at our lowest resolution consumes at least 300 MB per hour. You can choose your streaming resolution: low, medium, or high. The price remains the same regardless of your choice.

No. With the 11-day online pass, you can watch all the films available in the digital cinema during the festival. If you have a 24-hour online pass, you can watch current premieres for 24 hours from purchase. The 24-hour option will be available from 26 January at goteborgfilmfestival.se/online.

One online pass is sufficient if you are only using one device to watch.

For rights reasons, we are unfortunately unable to show our films abroad, so you need to be in Sweden to participate in the festival.

Not all films are subtitled, but all films that do not have Swedish or English as their spoken language will at least have Swedish or English subtitles.

Email the receipt/order number for your online pass to info@goteborgfilmfestival.se, and we will look into your request.

You need either a festival pass, a Silver or Gold membership, or an 11-day online pass to attend cinematic screenings. In addition, you will also need to purchase tickets for the appropriate screening.

When tickets are released on 11 January, the easiest and quickest way to purchase tickets is to go to goteborgfilmfestival.se/biljetter and buy your festival pass and tickets. They will be sent to your email address. If you do not have an email address or the ability to make purchases online, there will be options for purchasing at a physical box office. More information will be provided in January.

Details about opening hours will be provided closer to the festival dates.

We are happy to assist you via chat, email, and phone. You can also go to one of our box offices for assistance. For all exchanges, we charge a service fee of 20 SEK, and we do not issue refunds for any difference if you exchange for cheaper tickets.

In accordance with the Distance Selling Act, we only issue refunds for tickets if there has been a mistake caused by us, such as a cancelled screening. To request a refund, contact us via chat, email info@goteborgfilmfestival.se, or call 031-399 30 03. Please provide your order number, screening number, and the reason for your refund request.

The programme will be released on 7 January, with a programme launch at Auktionsverket Kulturarena. We will also distribute catalogues at various locations in the city. We will announce where they will be available.

If you are a member, the programme catalogue will be sent to your home. We send the programme via PostNord. The programme will be released on 7 January and will be mailed to members on the same day.

It will be sent to the email address you provided when you placed your order. Some email providers may block/sort out the auto-generated confirmations sent after you make a purchase. Please check your spam folder or promotions inbox (available in Gmail) to see if it ended up there. If you still can’t find it, you may have entered the wrong email address when purchasing. Email info@goteborgfilmfestival.se with your personal details, the date/time of the purchase, and the order number if you have saved it, and we will assist you.

Contact info@goteborgfilmfestival.se, and we will help you with your request.

If you’ve forgotten whether you are a member, are not receiving our membership emails, or need to update your personal information for your membership, please email medlem@goteborgfilmfestival.se.

You can find all the information about our memberships and how to purchase them here: https://goteborgfilmfestival.se/kontakt/medlemskap/.

Remember to fill in the correct details for the member under “Billing Address,” as membership is personal. The email address you provide will be the one that receives our membership emails.

No, you can purchase festival passes and tickets for the festival without being a member, but if you are a Silver or Gold member, you can buy tickets two days earlier than everyone else.

As a member, you will also receive invitations to our members' screenings year-round and more great offers. Become a member here.

You can only order one membership card per purchase because the membership card is personal. If you want to buy a membership for someone else, you need to make a new purchase and enter their contact details.

If you were a member of the Göteborg Film Festival in 2023, you should have received a payment notice in mid-November for membership renewal. To extend your membership, follow the instructions in the notice.

Priority access to ticket releases two days before everyone else.

With your membership card, you won’t need to purchase a separate festival pass for this year’s festival.

Invitations to at least eight exclusive preview screenings of current films per year in Gothenburg.

Receive the programme catalogue sent to your home.

20% discount on merchandise in our online shop.

Membership newsletter throughout the year with offers from us and our partners.

An 11-day online pass for our digital screenings during the festival in 2025 (value 395 SEK).

A one-year subscription to our streaming service, Draken Film (value 1140 SEK).

Free cinema tickets via our streaming service, Draken Film (not the same as members’ screenings).

Priority access to ticket releases two days before everyone else.

With your membership card, you won’t need to purchase a separate festival pass for this year’s festival.

Invitations to at least eight exclusive preview screenings of current films per year in Gothenburg.

Receive the programme catalogue sent to your home.

20% discount on merchandise in our online shop.

Membership newsletter throughout the year with offers from us and our partners.

If you have become a Gold member, you should have received an email asking if you have an existing account on Draken Film and what email address is linked to your account. Once we have this information from you, we will add your online pass to your account in January, so you do not need to do anything yourself.

Didn’t receive an email from us? Please contact medlem@goteborgfilmfestival.se or call 031-339 30 03, and we will assist you.

Throughout the membership year, we organise at least eight free members' screenings, i.e., previews of current films in cinemas. You will receive information about when and where these screenings take place in our membership emails, which are sent to the email you provided when purchasing the membership. You register for the screenings by RSVPing via the email invitation; first come, first served.

No, you must be a member to attend our members' screenings. This is because we cannot accommodate places for our actual members if everyone brings a friend. So make sure your best film buddy becomes a member too, so you can attend together!

If you only need the card for a members' screening, it’s sufficient to explain to the box office staff that you’ve lost your card and show them a membership email from your inbox when you pick up your ticket.

If you cannot show your email, please contact medlem@goteborgfilmfestival.se, and we will assist you.

If you have a Silver or Gold membership, bring your membership card to the screenings and show it.

Yes. You will need the name, address, and email address of the person who will receive the membership and fill this in under Delivery Address when purchasing the membership in the webshop.

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